Location: Saratoga Springs, Utah

• Provide excellent customer service by going above-and-beyond to serve the client’s needs while remaining in compliance with department processes and procedures.
• Maintain a professional physical appearance and attitude.
• Client interaction: answer incoming calls, call backs, oversee client flow from check-in to discharge.
• Schedule appointments and monitor the schedule flow.
• Maintain proper documentation in the electronic medical record.
• Process payment transactions.
• Prepare discharge instructions as per doctor’s notes.
• Relay information between clients and doctors, staff, and management.
• Educate clients about SVE products and services (e.g. supplements, vaccines, treatments, foaling, breeding, dentistry, chiropractic, etc.)
• Process in-house OTC prescription and supplement orders.
• Process and mail laboratory samples.
• Completion of regulatory paperwork as trained.
• Assist in keeping front office clean and presentable during office hours.