Client Services Representative (Heritage)

  • Location: Farr West, Utah
  • Provide excellent customer service by going above-and-beyond to serve the client’s needs while remaining in compliance with department processes and procedures.
  • Maintain a professional physical appearance and attitude.
  • Client interaction: answer incoming calls, call backs, oversee client flow from check in to discharge.
  • Schedule appointments and monitor the schedule flow.
  • Maintain proper documentation in the electronic medical record.
  • Process payment transactions.
  • Prepare discharge instructions as per doctor’s notes.
  • Relay information to / from clients to / from doctors, staff and management.
  • Educate clients about SVE products and services (e.g. supplements, vaccines, treatments,
    foaling, breeding, dentistry, chiropractic, etc.)
  • Process in-house OTC prescription and supplement orders.
  • Process and mail laboratory samples.
  • Completion of regulatory paperwork as trained.
  • Assist in keeping front office clean and presentable during office hours.
  • Assist with handling horses.
  • Stock-side notetaking during reproductive procedures and checks.
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